Job Description
Are you a tech-savvy problem solver looking for your next big opportunity? Baton Rouge IT Services is seeking a dedicated Help Desk Support Specialist to join our growing team. In this pivotal role, you will serve as the first point of contact for our employees, resolving technical issues and ensuring our digital infrastructure runs smoothly.
Why Work With Us?
- Competitive Pay: Salary range of $45k - $65k depending on experience.
- Modern Culture: Join a forward-thinking team in the heart of Louisiana.
- Growth Opportunities: Clear path to Senior IT roles and certifications.
If you have a passion for technology and a knack for helping people, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve help desk tickets efficiently using our Service Management tool (e.g., JIRA, ServiceNow).
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Maintain accurate records of technical issues and resolutions in the knowledge base.
- Train end-users on best practices for software applications and security protocols.
Qualifications
- 1-3 years of professional experience in IT Help Desk or Technical Support.
- Strong understanding of Windows operating systems (10/11) and Microsoft Office Suite.
- Familiarity with Active Directory, VPNs, and remote access tools (e.g., TeamViewer, RDP).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- CompTIA A+ certification is preferred but not required.
- High school diploma or equivalent; Associate degree in Computer Science or IT is a plus.