Job Description
Are you a tech enthusiast who loves solving problems and helping people? TechHorizon Solutions is looking for a dedicated Help Desk Support Specialist to join our expanding team in Albuquerque, New Mexico.
We are a forward-thinking company committed to excellence in IT services. In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. We offer a competitive salary, comprehensive benefits package, and a culture that values growth and innovation.
Why Join Us?
- Competitive Salary: $50,000 - $65,000/year
- Comprehensive Health, Dental, and Vision Insurance
- Professional Development and Certification Support
- A collaborative and inclusive work environment
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues to minimize downtime.
- Manage and track all IT support tickets in our ticketing system (e.g., ServiceNow, Jira) to ensure timely resolution.
- Perform password resets, account management, and security access provisioning.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document technical issues and resolutions in the knowledge base.
- Mentor junior staff and participate in on-call rotation for critical outages.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with Active Directory, VPNs, and remote access tools (TeamViewer, LogMeIn).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills and a customer-first attitude.
- Ability to work independently and prioritize tasks in a fast-paced environment.