Job Description
Join our award-winning IT team in sunny San Diego! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our growing client base. Enjoy competitive benefits, professional development opportunities, and a vibrant workplace culture in America's Finest City. If you're a tech-savvy problem-solver ready to make an impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system with SLA adherence and escalation protocols
- Deploy and configure workstations, laptops, and peripherals
- Document solutions in knowledge base for team reference
- Collaborate with network and security teams on complex incidents
- Conduct user training on security best practices
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or similar certification required
- Expertise in Windows/macOS troubleshooting and Active Directory
- Strong written/verbal communication skills
- Experience with ServiceNow or Zendesk ticketing systems
- Ability to prioritize tasks in fast-paced environments