Job Description
Join Nevada Tech Solutions as a Help Desk Support Specialist and become the backbone of our dynamic IT infrastructure! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base in Las Vegas. This role offers the opportunity to work with cutting-edge technology while making a tangible impact on daily operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative team environment where your problem-solving skills will thrive.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security access, and application performance problems
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior IT staff on complex system outages and infrastructure projects
- Train end-users on new technologies and security best practices
- Monitor system health and proactively address potential technical issues
- Manage inventory of IT assets and coordinate hardware deployments
Qualifications
- 2+ years of experience in help desk or technical support role
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills for network connectivity and peripheral devices
- Excellent written and verbal communication abilities
- Experience with ticketing systems (e.g., ServiceNow, Zendesk)
- Ability to work flexible hours including occasional evenings/weekends
- Valid driver's license and reliable transportation