Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Irvine, CA! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 500+ employees
- Diagnose and resolve hardware/software issues including Windows, macOS, and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Document tickets in ServiceNow with detailed resolution steps and SLA compliance
- Collaborate with network and security teams on escalated incidents
- Deploy and maintain standard software packages across enterprise workstations
- Conduct new hire IT onboarding and equipment provisioning
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Service Desk tools
- Strong knowledge of Windows 10/11, macOS, and Microsoft 365
- Excellent troubleshooting skills for network connectivity issues
- Customer service certification or formal training preferred
- Experience with ticketing systems and ITIL processes
- Ability to work flexible shifts including occasional on-call duties