Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lexington, KY! We provide all necessary equipment to ensure your success, including cutting-edge hardware and software resources. Enjoy a collaborative environment where you'll solve technical challenges, deliver exceptional user experiences, and grow your career with ongoing training. Our competitive compensation package includes health benefits, paid time off, and professional development opportunities.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document tickets accurately in ServiceNow and maintain knowledge base articles
- Deploy and configure company-provided equipment (laptops, peripherals, mobile devices)
- Collaborate with network and security teams on escalated technical issues
- Conduct user training on new systems and security protocols
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of technical support experience with Windows environments
- CompTIA A+ or Network+ certification preferred
- Strong troubleshooting skills with diagnostic tools (e.g., Remote Desktop, Wireshark)
- Excellent written and verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira)
- Ability to lift 15 lbs for equipment deployment
- Customer-focused mindset with patience for non-technical users