Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lexington, KY! We're seeking tech-savvy professionals to deliver exceptional customer service and resolve technical challenges for our clients. If you're passionate about troubleshooting and want to start your career tomorrow, this is your opportunity to shine in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, networking, and cloud applications
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex escalations
- Train users on IT security best practices and new systems
- Monitor service performance metrics and suggest improvements
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong diagnostic and problem-solving abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including occasional weekends
- Valid Kentucky driver's license (for on-site support)