Job Description
Join our award-winning IT team in sunny Chandler, Arizona! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. With a competitive salary, comprehensive benefits, and a $2,500 sign-on bonus, this is your chance to launch or advance your career in a dynamic environment. Enjoy hybrid work flexibility, modern tech resources, and opportunities for professional growth. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows/macOS, Office 365, and network connectivity
- Document all tickets and resolutions in ServiceNow with precision and clarity
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct onboarding for new employees including device setup and account provisioning
- Monitor service queues and maintain SLA compliance with 95%+ satisfaction rates
- Contribute to knowledge base articles and process optimization initiatives
Qualifications
- 2+ years of technical support experience in enterprise environments
- CompTIA A+ or similar certification required (CompTIA Network+ preferred)
- Proficiency in Active Directory, VPN configurations, and ticketing systems
- Strong customer service skills with ability to de-escalate technical frustrations
- Experience with remote desktop tools (TeamViewer, AnyConnect, etc.)
- Basic understanding of cloud services (Azure, Office 365)
- Ability to lift 30lbs for equipment maintenance when required
- Valid Arizona driver's license for occasional on-site visits