Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. Enjoy a collaborative culture with cutting-edge tools, competitive benefits, and opportunities for career advancement. If you're passionate about solving technical challenges and making a difference, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Document all incidents, resolutions, and asset management activities
- Train end-users on new systems and best practices
- Collaborate with IT infrastructure team on complex escalations
- Maintain service level agreements (SLAs) for ticket resolution
- Support on-site equipment setups and maintenance
Qualifications
- 2+ years of experience in technical support or help desk role
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong diagnostic and problem-solving abilities
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to handle multiple priorities in fast-paced environment
- Valid Ohio driver's license required for occasional on-site visits