Job Description
Immediate Hire Opportunity! Join our dynamic IT team as a Help Desk Support Specialist in Chandler, AZ. We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. This is your chance to launch or advance your IT career with a company that values innovation and growth.
Our ideal candidate thrives in fast-paced environments, possesses strong problem-solving skills, and is passionate about technology. Enjoy competitive compensation, comprehensive benefits, and a collaborative workplace culture that celebrates success.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve desktop, laptop, and mobile device malfunctions
- Manage service desk tickets using ticketing systems (e.g., Jira, ServiceNow)
- Install, configure, and maintain operating systems and applications
- Document solutions and maintain knowledge base articles
- Collaborate with IT teams to escalate complex issues
- Train users on new technologies and best practices
Qualifications
- 1-3 years of experience in IT support/help desk roles
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and prioritize tasks
- Valid Arizona driver's license (if local travel required)