Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Arlington, TX! We provide all necessary equipment to ensure your success, including high-performance laptops, dual monitors, and specialized diagnostic tools. Enjoy a collaborative environment where you'll resolve technical challenges for diverse users while growing your expertise in cutting-edge technologies.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and asset configurations in ITSM systems
- Train users on cybersecurity best practices and software applications
- Collaborate with vendors to escalate complex technical problems
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills for hardware and software issues
- Excellent written and verbal communication abilities
- Experience with ITIL incident management processes