Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Indianapolis! We provide all necessary equipment to ensure your success. As a key player in our organization, you'll deliver exceptional technical support to employees, resolve hardware/software issues, and maintain our digital infrastructure. If you're passionate about technology and thrive in a collaborative environment, apply today to start your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues across company-provided equipment
- Provide remote and on-site technical support to employees
- Install, configure, and maintain IT systems and peripherals
- Document technical issues and solutions in ticketing systems
- Collaborate with IT team on infrastructure projects
- Train employees on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong problem-solving and communication skills
- Experience with help desk software (ServiceNow, Zendesk, etc.)
- CompTIA A+ or similar certification preferred