Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Boston! TechSolutions Inc. is seeking a customer-focused professional to provide exceptional technical support to 500+ employees. You'll troubleshoot hardware/software issues, maintain IT infrastructure, and drive digital transformation initiatives. Enjoy competitive benefits, hybrid work options, and growth opportunities in a fast-paced tech environment. Perfect for problem-solvers passionate about delivering outstanding user experiences.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage Active Directory accounts, VPN configurations, and cloud services (O365, Azure)
- Implement security protocols and maintain compliance with IT policies
- Document technical procedures using ITSM tools (ServiceNow/Jira)
- Collaborate with network/DevOps teams on infrastructure projects
- Train employees on cybersecurity best practices
- Monitor system performance using monitoring tools (SolarWinds/Datadog)
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certifications required
- Proficiency in PowerShell scripting and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and conflict resolution skills
- Ability to work rotating on-call shifts (1 week/month)