Job Description
Join our innovative team at Oakland Tech Solutions as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT support to our diverse client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in Oakland's thriving tech hub. If you're passionate about solving technical challenges and providing outstanding customer service, we encourage you to apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service desk tickets using Zendesk and JIRA with SLA adherence
- Deploy and configure Windows/macOS systems with standard security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with network and security teams on complex incidents
- Train end-users on productivity software and security best practices
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN technologies
- Strong diagnostic skills for Windows/macOS/Linux environments
- Experience with ServiceNow or similar ITSM platforms
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Valid California driver's license (occasional onsite visits required)