Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Chandler, AZ! We're seeking a tech-savvy professional to deliver exceptional customer service while working from anywhere in the US. This hybrid role offers the flexibility of remote work with occasional in-person collaboration at our modern Chandler facility.
As the first point of contact for our global team, you'll resolve technical issues across hardware, software, and cloud platforms. You'll play a pivotal role in maintaining operational efficiency through proactive troubleshooting and user education. If you're passionate about technology and thrive in a collaborative environment, this is your opportunity to grow with an industry leader.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for 500+ global users
- Diagnose and resolve Windows/macOS, Office 365, and network connectivity issues
- Manage IT ticket lifecycle using ServiceNow with 95% SLA adherence
- Deploy and configure hardware/software assets across remote workforce
- Create and maintain knowledge base articles for recurring issues
- Collaborate with security team on incident response procedures
- Conduct virtual onboarding sessions for new hires
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certifications required
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong written/verbal communication skills with empathy-driven approach
- Ability to work independently across time zones
- Basic scripting knowledge (PowerShell/Bash) preferred