Job Description
Join our dynamic team as a Help Desk Support Specialist in Oakland, CA! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our clients. This role is perfect for problem-solvers with a passion for technology and helping others. Enjoy a collaborative environment with competitive benefits and growth opportunities.
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Diagnose and troubleshoot Windows/macOS systems, networking, and peripheral devices
- Document incidents, resolutions, and asset updates in ticketing systems
- Collaborate with IT teams to escalate complex issues and implement solutions
- Train users on software applications and security protocols
- Monitor system performance and recommend preventive maintenance
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Proficiency in Windows 10/11, macOS, and Microsoft Office Suite
- Strong knowledge of networking fundamentals and TCP/IP
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with ServiceNow or similar ticketing systems
- Ability to work flexible shifts including occasional weekends