Job Description
Join our dynamic team at Omaha Tech Solutions and launch your IT career tomorrow! We're seeking a motivated Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As the first point of contact, you'll troubleshoot hardware/software issues, resolve tickets efficiently, and ensure seamless user experiences. This is your chance to grow with an industry leader while making an immediate impact in Omaha's thriving tech scene.
We offer comprehensive training, career advancement opportunities, and a collaborative environment where your problem-solving skills shine. Ready to start tomorrow? Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve system problems including Windows OS, Microsoft Office, and network connectivity
- Manage ticket lifecycle using ServiceNow/JIRA with SLA adherence and documentation
- Deploy and configure workstations, peripherals, and cloud-based applications
- Create knowledge base articles and user documentation for recurring issues
- Collaborate with network/infrastructure teams on complex technical escalations
- Conduct user training sessions on new systems and best practices
Qualifications
- Minimum 1 year of technical support experience or relevant IT certification (CompTIA A+, Network+)
- Proficiency in Windows OS troubleshooting and Active Directory administration
- Strong diagnostic skills for hardware issues (printers, mobile devices, peripherals)
- Experience with ticketing systems and remote support tools (TeamViewer, AnyDesk)
- Excellent communication skills with ability to translate technical concepts to non-technical users
- Customer service mindset with patience and problem-solving aptitude
- Ability to prioritize tasks in a fast-paced environment with competing deadlines
- Valid driver's license and reliable transportation for occasional on-site visits