Job Description
Join our dynamic IT team in Austin as a Help Desk Support Specialist! InnovateTech Solutions is seeking a customer-focused professional to deliver exceptional technical support to our growing workforce. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. You'll be the first point of contact for troubleshooting hardware/software issues, ensuring seamless operations across our organization. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for 200+ employees
- Diagnose and resolve hardware/software issues (Windows/macOS, Office 365, cloud apps)
- Manage service desk tickets using Jira/ServiceNow with SLA adherence
- Deploy and configure workstations, peripherals, and mobile devices
- Document solutions and maintain knowledge base articles
- Collaborate with network/security teams on escalated issues
- Conduct new hire IT onboarding and equipment provisioning
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficient in Active Directory, VPN, and endpoint management
- Experience with remote support tools (TeamViewer, AnyConnect)
- Strong analytical skills and ability to explain technical concepts
- Excellent written/verbal communication and customer service skills
- Ability to prioritize tasks in fast-paced environments
- Valid Texas driver's license (occasional site visits required)