Job Description
Join our award-winning IT support team in Lubbock, TX! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers hybrid work options, competitive benefits, and clear career advancement paths in a rapidly expanding tech environment.
Our ideal candidate thrives in customer-facing roles, possesses deep technical acumen, and shares our commitment to resolving issues with speed and empathy. If you're ready to build your career in IT while making tangible impacts on daily operations, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for Windows/macOS environments
- Manage Active Directory accounts and permissions
- Document all incidents using ServiceNow ticketing system
- Train users on new technologies and security protocols
- Collaborate with network and security teams for complex escalations
- Contribute to IT knowledge base documentation
Qualifications
- 2+ years of technical support experience in enterprise environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Experience with remote support tools (TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Valid Texas driver's license for occasional on-site visits