Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Charlotte, NC! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. As the first point of contact for all IT inquiries, you'll troubleshoot hardware/software issues, maintain system documentation, and ensure seamless user experiences. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your problem-solving skills make a real impact.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for 500+ employees
- Diagnose and resolve hardware/software issues including Windows 10/11, Microsoft 365, and enterprise applications
- Manage IT asset inventory lifecycle from deployment to decommissioning
- Create and maintain detailed documentation of procedures and solutions
- Collaborate with network/infrastructure teams on escalated technical issues
- Train end-users on new technologies and security protocols
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of experience in corporate help desk support
- Proficiency in Active Directory, SCCM, and Service Desk tools (e.g., Jira, ServiceNow)
- Strong diagnostic skills for Windows OS, Office 365, and VPN issues
- Excellent written/verbal communication and customer service abilities
- ITIL Foundation certification preferred