Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Lubbock, TX and become the go-to technical expert for our growing team. We're seeking a customer-focused professional to deliver exceptional IT support services in a dynamic environment. This direct hire position offers competitive benefits, career growth opportunities, and the chance to work with cutting-edge technology while making a tangible impact on daily operations.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote assistance
- Document all support tickets and maintain accurate knowledge base entries
- Install, configure, and troubleshoot Windows/macOS systems
- Collaborate with IT teams to escalate complex issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent experience
- 2+ years in technical support or help desk role
- Proficiency with Windows/macOS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends