Job Description
Join TechSolve Alaska's dynamic IT team as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our Anchorage-based clients. Enjoy weekly pay, competitive benefits, and opportunities for career growth in Alaska's thriving tech sector. As a key member of our support ecosystem, you'll troubleshoot hardware/software issues, maintain system integrity, and elevate user experiences across diverse industries.
Responsibilities
- Diagnose and resolve desktop, laptop, and peripheral hardware/software issues via remote and on-site support
- Manage ticketing systems (ServiceNow/Jira) with SLA compliance and detailed documentation
- Deploy and configure Windows/macOS systems, Office 365, and enterprise applications
- Conduct user training on cybersecurity protocols and productivity tools
- Collaborate with network engineers on infrastructure projects and system updates
- Maintain asset inventory and software licensing compliance
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN configurations, and cloud services (Azure/O365)
- Strong diagnostic skills for hardware troubleshooting and network connectivity issues
- Excellent written/verbal communication with customer-first mindset
- Ability to work rotating shifts and occasional after-hours support
- Valid Alaska driver's license for on-site support