Job Description
Join TechNova Solutions' award-winning IT team as a Help Desk Support Specialist in Boston! We're seeking a customer-focused professional to deliver exceptional technical support to 500+ employees across our financial district headquarters. This direct-hire role offers competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment. Our state-of-the-art office features modern workspaces, free snacks, and flexible hours.
Why You'll Love Working Here:
- Hybrid work model (3 days office, 2 remote)
- Tuition reimbursement for IT certifications
- Annual $1,500 professional development stipend
- On-site gym and wellness programs
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and ticketing system
- Deploy and configure Windows 10/11 laptops, mobile devices, and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Collaborate with network engineers on connectivity and security incidents
- Create and maintain technical documentation for SOPs and troubleshooting guides
- Train end-users on new software and security protocols
- Monitor service desk metrics (SLA adherence, resolution rates)
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Microsoft 365, Active Directory, and SCCM
- Strong diagnostic skills for hardware/software issues
- Experience with ServiceNow or Jira ticketing systems
- Excellent written/verbal communication skills
- Ability to lift 30 lbs for equipment deployments
- BS in IT or related field preferred