Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Minneapolis! We provide all necessary equipment to ensure your success, including laptops, monitors, and specialized tools. As the first point of contact for technical issues, you'll empower colleagues with seamless IT solutions while growing your expertise in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage ticketing system with SLA adherence and customer satisfaction focus
- Deploy and configure new equipment including laptops, peripherals, and software
- Document troubleshooting procedures and knowledge base articles
- Provide remote and on-site support for office technology
- Collaborate with network and security teams on complex incidents
Qualifications
- 2+ years of enterprise help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong communication skills and customer service aptitude
- Ability to lift 30lbs for equipment deployments