Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Las Vegas! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This direct hire role offers growth opportunities in a fast-paced environment with competitive benefits and a collaborative culture.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 500+ users
- Manage Active Directory accounts, VPN access, and system permissions
- Document incidents, changes, and solutions in ServiceNow
- Deploy and configure workstations, printers, and mobile devices
- Collaborate with network and security teams on escalated issues
- Conduct user training on new technologies and best practices
Qualifications
- 2+ years of IT help desk experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and remote support tools
- Strong troubleshooting skills for network connectivity, VPN, and Office 365
- Excellent written/verbal communication and customer service abilities
- Ability to prioritize tasks in high-pressure situations
- Experience with ITIL incident management processes preferred