Job Description
Get Paid Weekly! Join Our Louisville Help Desk Team Today!
TechSolutions Louisville is seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our clients. Enjoy the convenience of weekly pay while building your IT career in a dynamic environment. We offer competitive compensation, comprehensive training, and a supportive team culture.
As a key member of our IT support team, you'll troubleshoot hardware/software issues, maintain system documentation, and ensure seamless user experiences. Perfect for tech enthusiasts who thrive on problem-solving and customer interaction!
Responsibilities
- Provide remote and on-site technical support for Windows/macOS systems
- Diagnose and resolve network connectivity issues and printer malfunctions
- Install, configure, and upgrade software applications and security patches
- Document all support tickets and resolutions in ITSM systems
- Train users on new technologies and security protocols
- Collaborate with senior technicians to escalate complex incidents
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of technical support or help desk experience
- Proficiency in Windows OS, Active Directory, and Microsoft Office 365
- Strong knowledge of networking fundamentals and TCP/IP
- Excellent communication and customer service skills
- CompTIA A+ certification or equivalent technical training
- Ability to work flexible shifts including occasional weekends