Job Description
Join our dynamic team at TechHub Solutions as a Help Desk Support Specialist with flexible hours! We're seeking a tech-savvy professional to deliver exceptional remote and on-site technical support to our diverse client base in Houston. This role offers the perfect work-life balance with adaptable scheduling options, allowing you to excel while maintaining personal commitments.
Why TechHub Solutions? We pride ourselves on fostering a collaborative, growth-oriented environment where your expertise is valued. Enjoy competitive compensation, comprehensive training, and opportunities for professional advancement in the heart of Houston's thriving tech sector.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain IT equipment and peripherals
- Create and update knowledge base articles and documentation
- Collaborate with IT teams on system upgrades and security protocols
- Maintain accurate inventory and asset management records
- Deliver user training on new technologies and systems
Qualifications
- 1+ years of experience in IT help desk or technical support role
- Proficiency with Windows OS, Microsoft Office Suite, and network troubleshooting
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed