Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Denver! We're urgently seeking tech-savvy problem-solvers to deliver exceptional user experiences across our growing organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes immediate impact.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 500+ employees
- Diagnose and resolve hardware/software issues including OS, network, and cloud applications
- Document all tickets in ServiceNow with detailed resolution steps
- Deploy and configure new workstations, peripherals, and mobile devices
- Collaborate with network and security teams on escalated incidents
- Conduct user training on security protocols and productivity tools
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or similar certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, VPN, and endpoint security
- Exceptional troubleshooting and communication skills
- Experience with ITSM tools (ServiceNow preferred)
- Ability to work flexible shifts including occasional weekends