Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Baton Rouge! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technology. If you're passionate about solving technical challenges and providing outstanding customer service, we want you on our team!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote support tools
- Document all interactions and resolutions in our ticketing system
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior IT staff on complex troubleshooting
- Develop and maintain knowledge base articles
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1-2 years of help desk or technical support experience
- Proficiency with Windows OS and Microsoft Office Suite
- Strong understanding of networking fundamentals
- Excellent written and verbal communication skills
- CompTIA A+ certification or equivalent experience
- Ability to manage multiple priorities in a fast-paced environment
- Experience with ticketing systems (ServiceNow, Jira, etc.)