Job Description
Join TechSolutions Inc., a leading IT innovator, as our next Help Desk Support Specialist in Mesa, AZ! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your problem-solving skills shine. Be part of a team that empowers businesses through cutting-edge technology solutions.
Responsibilities
- Provide first-tier technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/macOS systems, network connectivity, and peripheral devices
- Document support tickets using ServiceNow with detailed resolution steps
- Collaborate with Tier 2 engineers for complex escalations
- Conduct remote system diagnostics and security patch deployments
- Train users on cybersecurity best practices and software utilization
- Monitor service desk metrics to maintain SLA compliance
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills with customer-first mindset
- Experience with ticketing systems (ServiceNow preferred)
- Ability to multitask in fast-paced environment