Job Description
Join our innovative IT team in Columbus, OH as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy a collaborative environment with cutting-edge tools, continuous learning opportunities, and a commitment to work-life balance. If you're passionate about solving technical challenges and empowering colleagues, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for 200+ employees
- Diagnose and resolve hardware/software issues including Windows 10/11, Microsoft 365, and network connectivity
- Document incidents using ServiceNow with detailed resolution steps and preventive measures
- Deploy and configure new equipment (laptops, peripherals, AV systems) across 5 office locations
- Train users on cybersecurity protocols and best practices for data protection
- Collaborate with Tier 3 engineers on complex system outages and security incidents
- Contribute to IT knowledge base with troubleshooting guides and FAQs
Qualifications
- 2+ years of enterprise-level help desk experience in Windows environments
- CompTIA A+ or Microsoft 365 Fundamentals certification required
- Proficiency in Active Directory, SCCM, and remote support tools (TeamViewer/Dameware)
- Strong diagnostic skills with ability to troubleshoot network, hardware, and application issues
- Excellent communication skills with proven ability to translate technical concepts
- Experience with ITIL incident management processes
- Valid Ohio driver's license for occasional on-site support at satellite offices
- Associate's degree in IT or related field preferred