Job Description
Join our innovative IT team in Portland as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. This direct-hire role offers competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment.
As a key member of our IT department, you'll empower colleagues through timely technical assistance while optimizing our digital infrastructure. If you thrive in fast-paced settings and possess strong problem-solving skills, we encourage you to apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticket queues using ServiceNow with SLA compliance
- Provide remote and on-site support for 150+ employees
- Document solutions in knowledge base for future reference
- Coordinate with vendors for equipment/service escalations
- Deploy and maintain standard software packages
- Conduct user training on new systems/procedures
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and SCCM
- Strong understanding of networking fundamentals (TCP/IP, DNS)
- Exceptional customer service and communication skills
- Experience with ITIL service management principles
- Ability to lift 30lbs for equipment maintenance