Job Description
Join our award-winning IT support team at TechCorp Solutions! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base in Oakland. This hybrid role combines remote flexibility with in-office collaboration at our modern downtown headquarters. You'll be the first point of contact for resolving technical issues, ensuring seamless digital experiences for 500+ users across finance, operations, and creative departments. Enjoy comprehensive benefits, professional development stipends, and a culture that celebrates innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems (Jira/Servicenow) with SLA adherence
- Deploy and configure new workstations/peripherals
- Document technical solutions and create knowledge base articles
- Collaborate with network/infrastructure teams on complex escalations
- Conduct user training on cybersecurity best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities
- Experience with ITIL incident/problem management
- Bachelor's degree in IT or related field preferred