Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Lubbock, TX! We provide all necessary equipment, so you can focus on delivering exceptional technical support. This role is perfect for tech enthusiasts who thrive in problem-solving environments. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your growth.
As a key member of our IT team, you'll empower users through timely resolutions and proactive solutions. We offer flexible scheduling, professional development opportunities, and a modern workspace designed for productivity. If you're ready to make an impact with a company that invests in its people, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including printers, networks, and productivity applications
- Manage IT service desk tickets using Jira/ServiceNow with SLA compliance
- Deploy and configure company-issued equipment (laptops, peripherals, mobile devices)
- Document solutions and create knowledge base articles for recurring issues
- Collaborate with network and security teams on escalated incidents
- Conduct user training on new technologies and best practices
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- 2+ years of experience in help desk or technical support roles
- Proficiency in Windows OS, Microsoft 365, and remote desktop tools
- Strong troubleshooting methodology and customer service skills
- Familiarity with ITIL processes and ticketing systems
- Ability to lift 30 lbs for equipment deployment
- Valid Texas driver's license for occasional on-site support
- Basic networking knowledge (TCP/IP, DNS, DHCP)