Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Stockton, CA! We're seeking a tech-savvy professional to deliver exceptional customer service and technical assistance to our growing client base. This fully remote position offers the flexibility to work from anywhere while making a tangible impact in our community.
As a key member of our IT support team, you'll troubleshoot hardware/software issues, maintain system documentation, and implement best practices for IT security. We value innovation and problem-solving, so if you're passionate about technology and helping others thrive, we want to hear from you!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems across Windows/macOS environments
- Manage ticketing system with SLA adherence and proactive follow-up
- Document solutions in knowledge base and create user training materials
- Collaborate with IT team on system upgrades and security protocols
- Monitor system health and perform preventive maintenance tasks
- Train end-users on cybersecurity best practices
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills for network/hardware issues
- Excellent written and verbal communication skills
- Experience with IT service management tools (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Valid California driver's license (for occasional on-site support)