Job Description
Join our award-winning IT team in Philadelphia and become the go-to technical hero for our organization! We're seeking a passionate Help Desk Support Specialist to deliver exceptional user experiences while maintaining critical infrastructure. This role includes a $5,000 sign-on bonus for qualified candidates who join our dynamic team before December 31st. Enjoy hybrid work arrangements, comprehensive benefits, and ongoing professional development opportunities.
As a key member of our IT department, you'll troubleshoot hardware/software issues, implement security protocols, and document solutions. We value creativity and problem-solving – if you're eager to grow your career in a supportive environment, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage service tickets using Jira/ServiceNow with SLA adherence
- Deploy and configure network equipment (routers, switches, firewalls)
- Create/update technical documentation and knowledge base articles
- Train end-users on security best practices and new systems
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health using tools like SolarWinds and Nagios
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification (required)
- Proficiency in Active Directory, G Suite, and MDM solutions
- Strong scripting skills (PowerShell/Bash preferred)
- Experience with ITIL/ITSM frameworks
- Excellent written/verbal communication skills
- Bachelor's degree in Computer Science or related field (preferred)