Job Description
Join TechSolutions Inc., a leading innovator in enterprise technology, as our next Help Desk Support Specialist in Boston. This direct hire role offers the opportunity to become the face of our IT support, delivering exceptional service to a dynamic team of professionals. We're seeking a tech-savvy problem-solver with a passion for customer satisfaction to join our collaborative environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant tech hubs.
Responsibilities
- Provide first-tier technical support for hardware, software, and network issues via phone, email, and in-person
- Troubleshoot and resolve Windows/macOS OS, Microsoft Office 365, and cloud application issues
- Manage service tickets using ServiceNow with SLA adherence and proper documentation
- Onboard new employees with device setup, account provisioning, and training
- Monitor system health and proactively address potential technical disruptions
- Collaborate with senior engineers on escalated issues and infrastructure projects
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency in Windows 10/11, macOS, and Active Directory administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with service desk tools (ServiceNow, Jira, or Zendesk)
- Excellent communication skills and customer service aptitude
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance tasks