Job Description
Join our dynamic team as a Help Desk Support Specialist in Glendale, AZ! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges. Enjoy a collaborative environment with growth opportunities and competitive benefits. Apply today to become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Manage ticketing systems and document solutions in knowledge base
- Train users on IT security best practices and new tools
- Collaborate with IT infrastructure team on complex escalations
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years in IT help desk or technical support role
- CompTIA A+ certification or equivalent experience
- Proficiency with Active Directory, VPN, and remote access tools
- Excellent troubleshooting and customer service skills
- Strong written/verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work flexible shifts including occasional weekends