Job Description
Join our dynamic IT team in Nashville as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges with speed and precision. This is your opportunity to make an immediate impact in a fast-paced environment while advancing your career in technology. If you're passionate about problem-solving and thrive in customer-facing roles, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain workstations, printers, and peripherals
- Document all support activities and maintain accurate knowledge base entries
- Collaborate with senior IT staff on complex system issues
- Deliver user training on new technologies and best practices
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1-2 years of help desk or technical support experience
- Proficiency with Windows OS, Microsoft Office, and troubleshooting tools
- Strong knowledge of networking concepts and security protocols
- Excellent verbal communication and customer service skills
- Ability to prioritize tasks and manage multiple incidents simultaneously
- CompTIA A+ or similar certification required