Job Description
Join our dynamic team as a Help Desk Support Specialist in sunny El Paso, TX! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving complex technical challenges. This role is perfect for someone passionate about problem-solving and eager to grow in a collaborative environment. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real impact in our growing organization.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote tools
- Document tickets accurately in ITSM systems (ServiceNow/Jira)
- Install, configure, and maintain end-user devices
- Collaborate with IT teams on escalations and system improvements
- Conduct training sessions for new software deployments
- Maintain security protocols and compliance standards
Qualifications
- 2+ years in technical support or help desk role
- CompTIA A+/Network+ certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Experience with remote support tools (TeamViewer/AnyConnect)
- Strong communication and conflict resolution skills
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in IT or related field preferred