Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. This hybrid role combines remote flexibility with in-office collaboration in our downtown Columbus headquarters. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and work-life balance.
At TechSolutions Inc., we empower our employees with cutting-edge tools and training to excel in their careers. If you're passionate about solving technical challenges and making a tangible impact, apply today to become part of Columbus's premier tech workforce!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for 500+ end-users across multiple departments
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and enterprise applications
- Manage service tickets in ServiceNow with SLA adherence and proactive communication
- Deploy and configure new hardware (laptops, peripherals) and software installations
- Document solutions in knowledge base and contribute to IT process improvement initiatives
- Collaborate with network and security teams on escalated incidents and projects
- Maintain asset inventory and compliance with IT security policies
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification (preferred but not required)
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting methodology with customer service mindset
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Excellent written/verbal communication skills and ability to explain technical concepts
- Ability to work independently and prioritize tasks in fast-paced environment
- Valid Ohio driver's license for occasional on-site support