Job Description
Join our dynamic team as a Help Desk Support Specialist in El Paso, TX! We're seeking tech-savvy professionals ready to start tomorrow and deliver exceptional IT support to our growing client base. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and helping others succeed, this is your opportunity to launch or advance your career in IT support.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support tickets and maintain accurate incident records in ServiceNow
- Train end-users on company software and cybersecurity best practices
- Collaborate with senior engineers on complex escalations and system improvements
- Monitor IT infrastructure and proactively address potential disruptions
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of help desk or technical support experience
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification required
- Ability to work flexible hours including occasional weekends