Job Description
Join our dynamic team as a Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user experiences while resolving hardware/software issues. Enjoy a collaborative environment with growth opportunities and competitive benefits. Apply today!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Document incidents using ticketing systems (ServiceNow/Jira)
- Provide user training on software applications
- Collaborate with IT infrastructure teams on network issues
- Manage asset inventory and software licensing
Qualifications
- 2+ years of help desk or desktop support experience
- Proficiency in Windows OS and Active Directory
- Strong troubleshooting skills for hardware/software issues
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service abilities
- Experience with ticketing systems and remote tools