Job Description
Join our award-winning IT team at Sierra Tech Solutions, Reno's premier tech innovator! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment. If you thrive solving complex technical challenges while providing outstanding customer service, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Document tickets and solutions in ServiceNow with precision
- Collaborate with network/security teams on escalated incidents
- Deploy and configure end-user devices (laptops, peripherals)
- Train staff on cybersecurity best practices and new tools
- Monitor system health and perform preventative maintenance
Qualifications
- 2+ years of technical support experience in a corporate environment
- CompTIA A+ or similar certification (or equivalent experience)
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong diagnostic skills for Windows/macOS/Linux systems
- Excellent written/verbal communication abilities
- Experience with Service Desk ticketing systems
- Ability to prioritize tasks in fast-paced settings
- Valid Nevada driver's license (occasional on-site visits required)