Job Description
Join Omaha's premier tech firm as a Help Desk Support Specialist! We're seeking a dedicated professional to deliver exceptional IT support to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career advancement. Perfect for tech enthusiasts who thrive in customer-facing roles.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage and resolve service tickets using Jira and ServiceNow platforms
- Conduct remote and on-site troubleshooting for Windows/macOS environments
- Document incidents, solutions, and asset configurations in ITSM systems
- Train users on cybersecurity best practices and new software implementations
- Collaborate with network and security teams on escalated issues
- Proactively monitor systems to prevent potential disruptions
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and VPN technologies
- Strong diagnostic skills for hardware/software issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional weekends