Job Description
Join our dynamic team as a Help Desk Support Specialist in Riverside, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. This role offers competitive compensation, career growth opportunities, and a collaborative environment where your expertise truly makes a difference. If you're passionate about solving technical challenges and elevating user experiences, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve system outages, security incidents, and user access problems
- Install, configure, and maintain desktop/laptop systems, peripherals, and mobile devices
- Document all support tickets, solutions, and asset management in ITSM systems
- Train end-users on new technologies, security protocols, and best practices
- Collaborate with IT infrastructure team to escalate complex issues and implement solutions
- Monitor system performance, proactively identify risks, and recommend improvements
- Ensure compliance with data protection policies and IT security standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
- 2+ years of experience in help desk, IT support, or technical support role
- Proficiency in Windows OS, Microsoft 365, Active Directory, and networking fundamentals
- Strong knowledge of hardware troubleshooting (PCs, printers, mobile devices)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- CompTIA A+, Network+, or similar certification required
- Experience with ticketing systems (ServiceNow, Jira, Zendesk) and remote support tools
- Ability to prioritize tasks and manage multiple incidents simultaneously