Job Description
Join our dynamic IT team in Oakland as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse workforce. This hybrid role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote tools
- Document incidents, solutions, and asset configurations in ServiceNow
- Deploy and manage Windows/macOS endpoints and mobile devices
- Collaborate with senior engineers on escalated technical issues
- Conduct user training on IT systems and security protocols
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of IT support experience in a corporate environment
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with service desk tools (ServiceNow, Jira, Zendesk)
- Excellent troubleshooting and problem-solving abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including occasional on-call duty