Job Description
Join our award-winning IT team in Boston as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences while solving complex technical challenges. Enjoy hybrid work, professional development stipends, and a collaborative culture that values innovation. Be part of a company ranked Top 10 Best Places to Work in Boston by the Boston Business Journal.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and ticketing systems for 500+ employees
- Diagnose and resolve hardware/software issues including Windows 10/11, Office 365, and cloud applications
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and configure new devices (laptops, monitors, peripherals)
- Document solutions in knowledge base and maintain IT documentation
- Collaborate with network and security teams on escalated issues
- Conduct quarterly IT training sessions for end-users
Qualifications
- 3+ years in enterprise-level help desk support or equivalent experience
- CompTIA A+/Network+ certification or equivalent technical certification
- Proficiency in ServiceNow, Jira, or similar ticketing systems
- Expert knowledge of Windows OS, Microsoft 365, and mobile device management
- Strong written and verbal communication skills
- Experience with VPN, VoIP systems, and basic networking concepts
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in IT or related field preferred