Job Description
Join our award-winning IT team in sunny Orlando! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. At TechSolutions Inc., we foster a culture of innovation, collaboration, and continuous learning. Enjoy competitive benefits, professional development opportunities, and a dynamic work environment in Florida's tech hub. If you're ready to make a tangible impact while advancing your IT career, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Manage service tickets using ServiceNow and maintain documentation
- Train end-users on IT security best practices and system usage
- Collaborate with senior engineers on complex escalations
- Deploy and configure desktop/laptop systems
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of experience in help desk or IT support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service skills
- Experience with ticketing systems and ITIL processes
- Ability to work flexible hours including occasional weekends
- Valid Florida driver's license (for occasional on-site visits)