Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Memphis, TN! We're seeking a tech-savvy problem-solver to deliver exceptional user experiences and keep our digital infrastructure running smoothly. This is your chance to launch or advance your career in a fast-paced environment where your expertise directly impacts business success. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
As a key member of our support team, you'll be the go-to resource for resolving technical challenges across diverse departments. If you're passionate about technology and thrive in customer-facing roles, apply today to start making an immediate impact!
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document all support tickets using ITSM tools with detailed resolution steps
- Collaborate with senior IT staff on complex escalations and system upgrades
- Conduct user training on new technologies and security protocols
- Monitor system health and proactively address potential vulnerabilities
- Manage inventory and asset lifecycle for IT equipment
Qualifications
- High school diploma or equivalent; Associate's degree in IT/Computer Science preferred
- 1-2 years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft 365, and basic networking concepts
- CompTIA A+ certification or equivalent technical certification
- Exceptional troubleshooting and diagnostic skills
- Strong customer service orientation with excellent communication abilities
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Ability to lift 25lbs and occasionally move office equipment